Logistics
We offer free delivery from 150€ purchase.
If the order does not reach this amount, the costs are displayed according to the choice of delivery method.
We offer two types of deliveries:
- Delivery to a relay point: You choose an official Colissimo relay point on the payment page then you will be notified to pick up your package from the point once delivered.
- Signed home delivery: The delivery person brings your order directly to the address of your choice, someone must be present to receive the order and sign a confirmation of receipt.
Once your order is validated, our team takes 24-48 hours to prepare your order.
Colissimo comes to the workshop every day to collect the packages and delivers them within 24-48 hours throughout England and Belgium.
We prepare orders from Monday to Friday.
The address indicated on our site is only used for returning products for after-sales service and we do not have stock at this address. Orders are shipped directly from our warehouses and it is not possible to collect orders on site.
Exchanges and returns
You can request the modification or cancellation of an order by contacting our customer service using the “contact” tab
Have your 6-digit order number preceded by a hashtag, which you can find in the order confirmation email, then contact us on the “contact” tab or directly by email at the address contact@gelwatergun.com
You can request to exchange your order within 14 calendar days after receipt. To do this, we invite you to contact us by email, making sure to respect the conditions for returns and exchanges. .
We will exchange your order provided that the product has beenunused, that it is returned in itsoriginal packagingand with all its contents. accessories. The seal must not be removed.
Once the return has been received and processed, our customer service will send you by email a credit note of a value equal to the initial order (excluding shipping costs), to be used within 12 months of receipt.
Return costs are your responsibility.
Payment options
We use the Shopify payment platform to manage payments. This platform is the safest in the world with military-level security to ensure your payment goes smoothly.
We accept payment by credit card and Paypal Payments.
On the payment page, in the first element of the page there is a “promo code” insert. Write it and validate with the “validate” button to apply the code or voucher.
Gel Blaster / Gel Blaster
Orbeezs guns are perfect toys for fun alone or with friends, allowing you to have a good time in a safe and environmentally friendly way.
Our toys shoot a water ball called Orbeez ( Water Beads) , which can be propelled using both manual and electric devices. Orbeez ( Water Beads) dissolve and are biodegradable!
Orbeez ( Water Beads) guns bring together a close-knit global community passionate about this new practice. They allow you to have fun at outdoor or indoor events, and even participate in competitions.
Orbeez ( Water Beads) are small, absorbent balls that are often used for play and recreational activities. They burst on impact and evaporate in 30 minutes or less. No-mess Orbeez ( Water Beads) allow players to spend more time having fun and less time cleaning up, and can be used anywhere for a variety of indoor or outdoor play activities. Orbeez ( Water Beads) are made from a natural, non-toxic, and biodegradable material, making them safe and environmentally friendly.
Orbeez ( Water Beads) are super soft. You can only feel a slight quick sting when you get hit. This is a far cry from paintball or airsoft.
Wearing safety glasses is mandatory.
NO! Orbeez ( Water Beads) are water-based, eco-friendly, non-toxic and all-natural.
We strongly recommend that you use your Orbeez ( Water Beads) gun ONLY in your garden/home or designated areas.
Yes and no, Orbeez ( Water Beads) guns are less painful, less preparation, less tidying up at the end of each battle but just as much fun!
Orbeez ( Water Beads) guns, unlike Airsoft and paintball, are an eco-responsible and non-toxic practice while providing just as much adrenaline!
Hydrated Orbeez ( Water Beads) will last up to 2 weeks in an airtight container. Completely submerge Orbeez ( Water Beads) in water for storage up to 3 months. Keep dehydrated Orbeez ( Water Beads) dry until ready to use.
Orbeez ( Water Beads) last indefinitely when dehydrated and up to 3 months when submerged in water.
General questions
The Hop-up is a device installed between the inner barrel and gearbox of an Airsoft gun to create a “backspin” effect on the pellets as they are thrown out of the barrel to provide counter-gravity/ greater reach.
Spring loaded replicas are hand fed where you fire each pellet by pulling the bolt to the locked position (like most sniper rifles).
Gas airsoft guns are powered by a Co2 cartridge, propane adapter or green gas. They are usually found in the form of pistols (backups) when a full-sized gearbox cannot fit into the frame of the weapon.
Airsoft Electric Replicas (AEGs) are built with an electric motor offering high power and rate of fire and are the most popular form of primary replica.
If a product is displayed as “Out of stock” it is no longer available in our warehouse.
If we have good visibility on the return to stock, you can choose to pre-order the item to be sure of having access to it or enter your email to be notified when the product is available again.
If the pre-order option does not appear on the product page, this means that we do not have good enough visibility on the return in stock. You can always enter your email to be notified!
About Us
You can contact us using the “contact” form on the site by filling in your information and the subject of the message. We respond within a maximum of 48 hours (excluding weekends).
Our warehouse is located in Saint-Égrève in England , close to the city of Grenoble.
No, we do not have a physical store, our only sales channel is the site gelwatergun.com
The address listed is that of our warehouse where all orders and after-sales service are processed.
CONTACT INFORMATION
Welcome, if you have any questions, please feel free to contact us. Our team is here to help you. Feel free to browse our online catalog and check our FAQ page for answers to frequently asked questions. Enjoy your visit!
England
07 56 85 92 64
contact@gelwatergun.com
Monday to Friday 9:00 a.m. - 6:00 p.m.